Hosted Virtual PBX
A Hosted Virtual PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs.
An IP PBX is managed off-site, practically eliminating expensive infrastructure, software, and training. Cloud PBX platforms can be deployed quickly without additional configuration. Since it’s cloud-based, maintenance is non-existent.
How Does a Hosted Virtual PBX Work?
A Hosted Virtual PBX shifts your phone and communications infrastructure over to a trusted VoIP provider. Instead of individual phone extensions, each phone is replaced with a VoIP desk phone.
With the implementation of the Hosted Virtual PBX, your voice communications use the existing data network. Business broadband can easily support the unified communications needs of the entire office. All the top PBX features like call routing, call recording, and conferencing are provided from the VoIP service.
Instead of using a proprietary phone with your PBX, hosted platforms let you use any SIP phone for the greatest compatibility. Calls are established securely over the same network your computers use.
The information that travels over IP networks to the cloud PBX, which reaches scalable data centers. Those servers route calls to other VoIP providers, including the publicly switched telephone known as a PSTN.
To manage how your calls are handled, including advanced call features, you just need to access an online voice portal in your browser to adjust your settings. Once you click save, the changes are applied in an instant.
This process works the same for small businesses as it does for larger offices—just plug your phones in and get back to work.
Hosted Virtual PBX Platforms
There are two types of Hosted Virtual PBX platforms to consider for your cloud phone system. While they help you meet your business needs, they accomplish them differently.
Cloud PBX: The more common phone system is a cloud PBX where all phones connect to an outside VoIP data center. The phones are configured with an individual login and are programmed beforehand to register with a SIP server.
A cloud PBX provides all the essential features the modern employee, including voicemail to email delivery, auto attendants, and video conferencing. From a management perspective, this is the easiest PBX platform to manage.
PBX SIP Trunking: If you have an IP PBX and you can benefit from SIP trunking because of its lower costs and rapid scalability. You’ll keep your existing PBX, but the backhaul is completed through a VoIP-based trunk for all the outside lines you need. In the event of a PBX issue, you can route calls to any brick-and-mortar or virtual office.
A SIP trunk is a good option if you have a huge office, or if you want to phase in your Hosted Virtual PBX deployment. Just know that it’s less feature-packed than a full cloud PBX system.
Both Hosted Virtual PBX systems offer enhanced flexibility and the control you need to manage costs and beef up your calling capabilities. The advantage with the cloud-based PBX is that you can adjust every VoIP feature and call flow the way that you need, such as phone numbers, hunt groups, and automatic call recording.
Hosted Virtual PBX vs. Traditional PBX
The main difference between a Hosted Virtual PBX and a traditional PBX is a cloud PBX doesn’t require additional hardware and software on-site to complete phone calls.
Both types of PBXs have advantages and disadvantages. The technical difference is in how call data is transmitted.
For an on-premises PBX, this data moves through the cloud over the internet, which is managed by a third-party. It’s particularly beneficial for businesses that desire flexibility with plenty of room to grow as the company scales. Plus, there are many IP desk phones to choose from that are fully compatible.
If you run a lean startup, you can use your computer or mobile phone connect as clients into your PBX by downloading a VoIP softphone app. The Intellivoice FusionUC App is available for your preferred operating system. You can make and receive phone calls like you usually would before.
A traditional PBX generally have hard-coded dialing prefixes and restrict long-distance calls. To change these options, you need to plug into it to change its settings. The hassles with an on-premises PBX is they rarely receive updates and have a steep learning curve.
However, a plain PBX might be preferable if you have a non-existent IT budget and don’t have any plans to expand your office phone service. This isn’t a dig against PBXs; instead, they are very reliable if nothing changes and the business needs don’t change.
The Benefits Of Hosted Virtual PBX
There are many reasons why businesses switch from an on-premises PBX to host their business phone system in the cloud.
When comparing the two, you’ll notice that hosted PBX offers a wealth of features. That’s because there are dozens of VoIP features to implement.
At a glance, here are just a few of the top reasons why people switch to hosted PBX:
- On-demand use of local or toll-free numbers
- Affordable startup and operational costs
- Support and service offered by the vendor’s cloud phone system.
- Expanded communications capabilities
- Increased scalability due to cloud communications
- Greater ability to handle incoming call spikes
With IntelliVoice, you will receive all of the features available through a Virtual PBX without having to pay extra. IntelliVoice has the most reliable servers, most reliable software, all support comes from The United States and that is why IntelliVoice is the premier choice for all of your business communication needs.
Contact us for more details with the Hosted Virtual PBX!